COVID-19 information

All of New Zealand is at Alert Level 1 from 11.59pm Wednesday, 7 October

The Ministry of Health is recommending that you continue to follow public health advice: wash your hands, keep physically distant, cover your face, and to record your movements in the COVID-19 tracer app or a travel diary. 

People at high risk from COVID-19 are encouraged to stay home. If you are unwell or have symptoms, stay home and do not travel. Call your doctor or Healthline for advice and get tested if you are advised to do so. Testing is free unless you are being tested ahead of travelling overseas.

The latest information is now available on the Government’s COVID-19 website.

Information about our offices

All Kāinga Ora office locations are open under Alert Level 1. QR code posters will be displayed during all Alert Levels at, or near the main entrance. Please ensure you check-in as you enter the building.

You can contact the KiwiBuild team from 8am – 5pm, Monday to Friday on or freephone 0800 521 107. If you are unwell, please stay home. We can do most things on the telephone.

KiwiBuild buyers and homeowners

If are you in the process of buying, or have recently bought a KiwiBuild home and want more information about how the changes in Alert Levels may affect your situation, get in touch with the developer or your lawyer. They will have the most relevant information for your sale and purchase agreement.

If you have questions about your KiwiBuild home, you can contact the KiwiBuild team at

Open homes and viewings

Open homes and viewings may still be taking place at Alert Level 1. If you planned to attend an open home, contact the developer or sales agent in advance to confirm your options. Remember to include your attendance in your COVID-19 travel diary or by using the COVID-19 tracer app.

Developers and builders

Development sites will continue to follow the Government health and safety standards, and protocols for the construction industry set down by CHASNZ. If you are a developer or builder with questions about how your development may be affected by changes in Alert Levels, contact your KiwiBuild or Kāinga Ora Relationship Manager.

More helpful information

COVID-19 resources - This includes official COVID-19 material, translated and accessible information for New Zealanders.

COVID-19 services and support - Additional support if you have been affected by COVID-19.

COVID-19 information about Kāinga Ora development sites - To keep you informed during COVID-19.