COVID-19 information

General information

Mask or face coverings are mandatory on public transport across New Zealand.

The Ministry of Health is recommending that you continue to follow public health advice: wash your hands, keep physically distant, cover your face, stay in your region, and to record your movements in the COVID-19 tracer app.(external link)

People at high risk from COVID-19 are encouraged to stay home.

If you are sick, stay home – don’t travel. Call your doctor or Healthline for advice on getting tested. Get tested if you are asked to. Testing is free unless you are being tested ahead of travelling overseas.

The latest information is available on the Government’s COVID-19 website link)

Information about our offices

You can contact the KiwiBuild team on 0800 521 107 between 9am – 5pm, Monday to Friday, or at

All Kāinga Ora offices will display QR code posters during all Alert Levels. The posters will be displayed in a prominent place, at or near the main entrance. Please ensure you check-in as you enter the building.

If you are unwell, don't travel - please stay home. We can do most things on the telephone.

KiwiBuild buyers and homeowners

If are you in the process of buying, or have recently bought a KiwiBuild home and want more information about how the changes in alert levels may affect your purchase, get in touch with the developer or your lawyer. They will have the most relevant information regarding your Sale & Purchase Agreement.

If you have questions about your KiwiBuild home, you can contact the KiwiBuild team at

Open homes and viewings

If you were planning on attending an open home or viewing, contact the developer or sales agent in advance to confirm what options are available under the changing alert levels. 

Remember to include any travel in your COVID-19 travel diary or by using the COVID-19 tracer app(external link).

Developers and builders

Development sites will continue to follow the Government health and safety standards, and protocols for the construction industry set down by CHASNZ.(external link) If you are a developer or builder with questions about how your development may be affected by changes in alert levels, contact your KiwiBuild or Kāinga Ora Relationship Manager.

Looking after yourself and others


There are some simple steps to help stop the spread of COVID-19.

  • Follow the Government instructions and self-isolate
  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Stay home if you're unwell.
  • Keep track of where you've been
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.

More information

COVID-19 resources(external link) - This includes official COVID-19 material, translated and accessible information for New Zealanders.

COVID-19 services and support(external link) - Additional support if you have been affected by COVID-19.

COVID-19 information about Kāinga Ora development sites(external link) - To keep you informed during COVID-19.

Page updated: 7 March 2021