COVID-19 information

COVID-19: Information for our buyers, developers and partners

The following information is current as at Tuesday, 9 June 2020.

Our priority at KiwiBuild is the safety and wellbeing of our people, buyers, builders, developers and communities.

During COVID-19 Alert Level 1 most KiwiBuild and Kāinga Ora offices will be able to open, and teams will continue to work both remotely and onsite.

You can get in touch with us at or call 0800 521 107 for a call-back from one of the team.

We know that many of our homeowners, potential buyers and partners may have questions in the wake of COVID-19.

A list of frequently asked questions can be found here

For the latest information on COVID-19, please visit Healthline is also available on 0800 358 5453. 

Homeowners and recent buyers

If you have questions about your KiwiBuild home, contact the KiwiBuild Team at

If you have recently purchased a KiwiBuild home and want more information regarding your purchase during COVID-19 Alert Level 1, please get in touch with your solicitor or the developer. They will have the specific information most relevant to your Sale and Purchase Agreement.

Financial circumstances

If your financial circumstances have been affected by COVID-19 there is a range of support available:

  • The government has announced a mortgage holiday scheme for those affected by COVID-19. Your bank will have information about this scheme, and you should contact them for advice.
  • Work and Income may be able to provide you with financial support. To find out what help is available,  visit the Work and Income website or call the Work and Income helpline on 0800 779 997 (8am – 1am, seven days a week).

For enquiries about homeownership products and services, you can call the Kāinga Ora homeownership helpline on 0508 935 266 (8am – 5pm, Monday to Friday) or email

KiwiBuild developers

If you have questions about how your development may be affected during COVID-19 Alert Level 1, please get in touch with your KiwiBuild Relationship Manager.


Remember to be kind, be patient, and to look after one another.

He waka eke noa.

We are all in this together.