COVID-19 information

COVID-19: Information for our buyers, developers and partners

Auckland moved to Alert Level 3 at 12pm Wednesday 12 August. This means residents must work from home, stay at home, and schools will be closed. Businesses apart from essential services will be closed, and gatherings over 10 people banned. This is due to COVID-19 community transmission present. 

At the same time, the rest of New Zealand moved to Alert Level 2. 

The Ministry of Health is recommending that you stay 2 metres distance from other people in public, wear a mask if you can in public spaces, keep contact tracking records, people at high risk from COVID-19 are encouraged to stay home. 

KiwiBuild is continuing to follow the Government’s advice and requirements for all COVID-19 alert levels. Our priority is the safety and wellbeing of our people, buyers, builders, developers and communities.  

The latest information on Alert Level 3 and Alert Level 2 is available on the COVID-19 website.

Please remember to be kind, be patient, and to look after one another.

He waka eke noa.

We are all in this together.


COVID-19 additional information

KiwiBuild buyers and homeowners

If you have questions about your KiwiBuild home, contact the KiwiBuild team at

If you are in the process of or have recently purchased a KiwiBuild home and want more information about how the changes in Alert Levels may affect your situation, please get in touch with your lawyer or the developer. They will have the information available specific to your Sale and Purchase Agreement.

Open homes and viewings

KiwiBuild open homes, information days and community events in Auckland may be suspended at Alert Level 3. Open homes, viewings and events in other regions may still be taking place at Alert Level 2. 

If you planned to attend an open home during Alert Levels 2 and 3, please contact the developer or sales contact in advance to confirm your options. 

Remember to include your travel and attendance of open homes or viewings in your COVID-19 contact diary, or by using the NZ COVID Tracer app.

KiwiBuild developers

Government health and safety standards, and protocols for the construction industry set down by CHASNZ for the different alert levels will continue to be followed at all development sites.

If you are a developer with questions about how your development may be affected by the changes in Alert Levels, contact your KiwiBuild Relationship Manager.

Kāinga Ora offices

Our Auckland Kāinga Ora offices will be closed under Alert Level 3KiwiBuild staff are working remotely and here to help our buyers and developers. Kāinga Ora offices outside the Auckland region are open.  

If you need to get in touch, you can contact the KiwiBuild team from 8am – 5pm, Monday to Friday on or freephone 0800 521 107 to request a call back. 

If you need to get in touch with Kainga Ora customer service, you can freephone 0800 801 601 from 8am – 6pm, Monday to Friday.  

Health services and support

If you are concerned about possible COVID-19 symptoms, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

Visit the COVID-19 website for more information on how to access healthcare assistance.