COVID-19 information

Auckland is currently at Level 2. The rest of New Zealand is at Alert Level 1.

The Ministry of Health is recommending that you continue to follow public health advice: wash your hands, keep physically distant, cover your face, and to record your movements in the COVID-19 app or a travel diary.

Physical distancing restrictions are not required but face coverings are compulsory on public transport, including buses, trains, ferries, planes, taxis, and drive-share services like Uber. A bandana or a scarf can be used if you do not have a mask.

People at high risk from COVID-19 are encouraged to stay home.

If you have symptoms please stay home, call your doctor or Healthline for advice and get tested if you are advised to do so. Your GP will test you for free. If a health official asks you to get tested or self-isolate please do so.

The latest information is now available on the Government’s COVID-19 website.

COVID-19 additional information

KiwiBuild buyers and homeowners

If you have questions about your KiwiBuild home, contact the KiwiBuild team at

If you are in the process of or have recently purchased a KiwiBuild home and want more information about how the changes in Alert Levels may affect your situation, please get in touch with your lawyer or the developer. They will have the information available specific to your Sale and Purchase Agreement.

Open homes and viewings

KiwiBuild open homes, viewings and events may still be taking place at Alert Level 2. 

If you planned to attend an open home during Alert Level 2, please contact the developer or sales contact in advance to confirm your options. 

Remember to include your travel and attendance of open homes or viewings in your COVID-19 contact diary, or by using the NZ COVID Tracer app.

KiwiBuild developers

Government health and safety standards, and protocols for the construction industry set down by CHASNZ for the different alert levels will continue to be followed at all development sites.

If you are a developer with questions about how your development may be affected by the changes in Alert Levels, contact your KiwiBuild Relationship Manager.

Kāinga Ora offices

Kāinga Ora offices are open throughout the country.  

If you need to get in touch, you can contact the KiwiBuild team from 8am – 5pm, Monday to Friday on or freephone 0800 521 107 to request a call back. 

If you need to get in touch with Kainga Ora customer service, you can freephone 0800 801 601 from 8am – 6pm, Monday to Friday.  

Health services and support

If you are concerned about possible COVID-19 symptoms, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

Visit the COVID-19 website for more information on how to access healthcare assistance.