KiwiBuild COVID-19 FAQs

COVID-19: Information for our buyers, developers and partners

The following information is current as at Thursday, 14 May 2020

What is happening with KiwiBuild?

KiwiBuild is continuing to follow Government’s advice for all COVID-19 Alert Levels.

Buyers can contact the team on info@kiwibuild.govt.nz and the KiwiBuild website will be updated regularly as the COVID-19 situation develops and more information becomes available.

At COVID-19 Alert Level 2 construction work continues. KiwiBuild Development Managers are working with our build partners so we can deliver more KiwiBuild homes in a safe operating environment.

For the latest information on COVID-19 please visit  covid19.govt.nz or refer to the Ministry of Health.

What is KiwiBuild doing to keep its build partners safe?

Our priority is the safety and wellbeing of our people, buyers, builders, developers and communities. Kāinga Ora and KiwiBuild build partners must adhere to current Government Health & Safety standards and protocols for all COVID-19 Alert Levels.

Can I still view KiwiBuild homes during COVID-19 Alert Level 2?

You can attend open homes, private viewings and auctions at Alert Level 2, if all requirements for gatherings, hygiene, physical distancing and contact tracing are followed. All home viewings must meet Government Health & Safety requirements. The Real Estate Authority - Te Mana Papawhenua have released guidelines for Alert Level 2 on the Settled.govt.nz website. Please contact the developer or agent of the home you are interested in to discuss your viewing options. 

Can I still submit my application for KiwiBuild eligibility?

KiwiBuild will continue to accept and process KiwiBuild eligibility applications in COVID-19 Alert Level 2.

Where possible, we encourage applicants to arrange the certifying of these documents by electronic means and we confirm that KiwiBuild will accept documents certified in this manner.

I have submitted an application for KiwiBuild eligibility and have not heard back, what should I do?

KiwiBuild will continue to process eligibility applications in COVID-19 Alert Level 2. If you have any questions or concerns about your application, please email the team at info@kiwibuild.govt.nz.

My financial circumstances have changed due to COVID-19 and I have questions about how this might affect my KiwiBuild home, who can I talk to?

Please email the KiwiBuild Team about your circumstances at info@kiwibuild.govt.nz and we will get back to you as soon as possible.

We recommend you also seek independent legal and financial advice where necessary.

I would like to make an offer on a KiwiBuild home, who do I need to talk to?

If you would like to make an offer on a KiwiBuild home, we recommend you first contact the developer or their agent directly, or seek independent advice from your solicitor about your options. 

If you have other questions about a KiwiBuild home, please contact the KiwiBuild Team at info@kiwibuild.govt.nz and we will get back to you as soon as possible.

My settlement date is scheduled during COVID-19 Alert Level 2, what does this mean for me and what are my options?

During Alert Level 2, where possible, the physical interactions involved in house sale, purchase and settlement must be done remotely. You may be able to do a final pre-settlement inspection in person as long as all physical distancing and health and safety measures are taken. 

You can travel between regions for the purposes of moving house, freight can be moved around the country, and moving companies can operate in COVID-19 Alert Level 2 as long as all physical distancing and health and safety measures are taken. 

I have been told that completion of my KiwiBuild home may now be delayed, what does that mean for me or my contract?

COVID-19 Alert Level responses will undoubtedly impact the delivery time for some developments and KiwiBuild homes.

We are working with developers to help keep everyone updated and work through any flow-on effects. If you have a specific concern regarding your contract, please contact your solicitor in the first instance. For any general queries, please contact the KiwiBuild Team at info@kiwibuild.govt.nz and we will get back to you as soon as possible.

What is the best way to get updates on KiwiBuild?

Please refer to the KiwiBuild website for the latest KiwiBuild updates. You can also visit the Kāinga Ora website for wider updates across all of our products and services.

For the latest information on COVID-19 please visit covid19.govt.nz or refer to the Ministry of Health.